Ich bin wirklich begeistert! Frau Ocheretiana war super freundlich und hat sich direkt um meinen Fall gekümmert. Dank ihrer schnellen und kompetenten Hilfe hatte ich meine Geburtsurkunde aus Kasachstan schon nach einem Monat – damit hätte ich nie gerechnet. Ich habe mich die ganze Zeit gut betreut gefühlt und kann die Agentur von Herzen weiterempfehlen. Vielen lieben Dank für die tolle Unterstützung ☺️!
I really wanted to take the time to express my appreciation to Ms. Nicoleta from Schmidt & Schmidt who took care of my procurement of documents from beginning to end and really went above and beyond to assist me and even expedite the whole process. I was trying to procure my birth certificate from Germany and the registry informed her that the wait might exceed the 8 weeks due to the high volume of requests. I had 3 weeks waiting and I was very worried because I knew I had little time to present my documents and the moment she understood the urgency of my request she promptly took ownership of the situation. After 3 working days she reached out to inform me that the documents made it to their office in Passau and that same day I received my tracking number for the shipping. I also inquired if that specific registry could generate the same document electronically like they do in some other countries and although I could not get it but physically because in Germany it's not a practice, she took the initiative to personally call the registry to find out the correct information and confirmed it to me. Most importantly after only 4 weeks my documents are on the way to my country. I felt accompanied during the process and I am worry free now. Great service from Nicoleta who followed up since the beginning and made the extra mile for her customer.
